Frequently Asked Questions
All your questions about 0kzz answered in one place
From deposits to bonuses, support to responsible gambling — this page has clear, detailed answers to the questions that come up while playing at 0kzz.
To make your experience at 0kzz smooth, we have organised the most frequently asked questions into five categories. You will find transparent information all in one place — deposit and withdrawal methods, welcome bonus terms, how to reach support, responsible gambling tools, and core slot game concepts. If you cannot find an answer here, ask us directly on our 24/7 live chat.
How to Deposit
0kzz currently accepts four payment methods: bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). Each method is secure and fast. Simply choose your preferred option and follow the instructions on the deposit page — the funds will be added to your account.
The minimum deposit amount for every payment method at 0kzz is ৳500. Whether you use bKash, Nagad, Rocket, or bank transfer, any amount below ৳500 will not be credited to your account. You may also receive a welcome bonus on your first deposit.
0kzz does not charge any deposit fee of its own. However, your mobile banking service (bKash, Nagad, Rocket) or bank may apply their own transfer charges — this depends on the respective provider's policy. Before making a deposit, check the fee structure of your app or bank.
After logging in, go to the deposit page and select bKash. Use the number and reference shown there to send money via your bKash app or by dialing *247# using "Send Money" or "Payment". Once you enter the transaction ID on the site, the deposit will be confirmed. Using the correct reference is important — otherwise the credit may be delayed.
Usually the balance updates within a few minutes. If it hasn't, first try refreshing the page. If it still doesn't show, keep the transaction ID and screenshot ready and contact us via live chat. Issues like this are generally resolved quickly.
Contact & Support
You can reach 0kzz in two ways: directly through live chat (from the designated chat option on the site) or by emailing [email protected]. For urgent matters, live chat is the fastest option.
Yes. The 0kzz customer support team is active seven days a week, twenty-four hours a day — no breaks at night, early morning, or on holidays. If you run into a problem at any time, contact us immediately via live chat.
The 0kzz support team provides assistance in both Bengali and English. For Bangladeshi players, getting help in Bengali is the most natural option. Once you start a chat, you can request support in your preferred language.
To get your issue resolved quickly, have the following ready: the email or phone number registered to your account, a description of the problem (what happened and when), the transaction ID or reference number if applicable, and a screenshot if you have one. Having these will help the support team work much faster.
Welcome Bonus
When you open a new account and make your first deposit of ৳500 or more, 0kzz automatically adds a 120% bonus, up to a maximum of ৳8,000. No separate code is needed — your first deposit activates the bonus.
A wagering requirement means the total amount you need to bet before you can withdraw bonus money. At 0kzz this requirement is 25x, and it is calculated only on the bonus amount — not on your own deposit. For example: if you deposit ৳1,000 you receive ৳1,200 as a bonus, and you need to place ৳1,200 × 25 = ৳30,000 in bets for the bonus winnings to become withdrawable.
Yes, bonuses have a set expiry period. If the wagering requirement is not met within the specified time after the bonus is activated, the bonus and any winnings earned from it may be forfeited. Check the bonus terms and conditions page for the exact expiry period, or ask via live chat.
No. The welcome bonus is available only once, on the first deposit of each account. Attempting to claim the bonus by opening multiple accounts may result in all accounts being closed. VIP cashback and other benefits become available for regular players later on.
The maximum welcome bonus is ৳8,000. At a 120% rate, you need to deposit at least ৳6,667 to reach this limit. For example, depositing ৳14,000 gives a bonus of ৳8,000, bringing your total balance to ৳22,000. Depositing more than that will not increase the bonus beyond ৳8,000.
Limits & Controls
Watch out for these signs: repeatedly betting to try to recover lost money, being unable to stop playing, hiding your gaming from family, it affecting your daily life and relationships, and playing beyond your budget. If you experience any of these, take a break and seek support.
If you feel you need a temporary break, contact us via live chat or write to [email protected] to request a cooling-off period (a break for a set time) or self-exclusion (a long-term closure). This request is processed in complete confidence.
Yes. If you want to cap your daily, weekly, or monthly deposit amount, let the support team know. Keeping your own budget under control is one of the most important parts of responsible gambling. Requests of this kind are processed with ease.
In Bangladesh, support for mental health and addiction is available through the National Institute of Mental Health (NIMH), the Kaan Pete Roi helpline, and the mental health departments of various hospitals. Do not hesitate to speak with a professional counsellor.
0kzz strictly enforces a 21+ age requirement. Only individuals aged 21 or above may open an account and play. Providing the correct date of birth at registration is mandatory, and identity verification may be carried out if needed.
Slot Games
RTP stands for Return to Player — it is a theoretical percentage that indicates how much of the total amount wagered on a game is returned to players over the long term. A higher RTP means relatively more returns over time. However, it does not guarantee the outcome of any individual session — results in the short term are entirely random.
In a progressive jackpot, a small portion of every bet is added to a central pool. The more people play, the larger the pool grows. When someone meets a specific condition (usually by hitting a rare combination), they win the entire pool. The pool then resets to zero and gradually builds up again.
Many slot games offer a demo or free-play mode where you can understand the game mechanics without using real money. You can see which games on 0kzz have a demo mode in the game lobby. Winnings in demo mode cannot be withdrawn — it is for practice only.
The minimum bet amount varies from game to game. If you want to play longer on a smaller budget, choose low-volatility games — these give frequent small wins. High-volatility games offer the chance for bigger wins, but can have longer gaps between them. Use the filters in the game lobby to find games that match your budget.
Still have questions? We are ready to help.
If you did not find an answer on this page, talk to us directly.
The 0kzz support team is with you seven days a week, twenty-four hours a day.
24/7 Live Chat | [email protected] | Service available in both Bengali and English